Chapter 4: Business Services, explains the nature of services using the "five I's" (Intangibility, Inconsistency, Inseparability, No Inventory, Involvement). It details the differences between services and goods before focusing on key business services: Banking, Insurance, Communication, Transportation, and Warehousing.
Service Sector and Business | ||
1 | ◼️Goods & Services ◼️Nature of Service ◼️Goods Vs Services ◼️Types of Services | |
2 | ◼️Banking Services ◼️Functions of Commercial Banks | |
3 | ◼️E-banking Services ◼️Insurance - Introduction ◼️Functions of Insurance | |
4 | ◼️Principles of Insurance ◼️Type of Insurance | |
5 | ◼️Elements of Life Insurance ◼️Types of Life Insurance ◼️Fire Insurance - Elements | |
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